Thank you for shopping with Sheddings Pets. We are committed to providing high-quality pet products and ensuring a smooth, fair and transparent return and refund experience for all customers.
30-Day Return Policy
We offer a 30-day return period, meaning you may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in original condition
- Free from damage
- Returned with original packaging and tags where applicable
How to Start a Return
To request a return, please contact us at:
Email: support@sheddingspets.co.uk
Once your return request is approved, we will provide:
- Return authorization
- Instructions for returning your item
⚠️ Please note: Returns sent without prior approval may not be accepted.
Return Shipping Costs
Defective, Damaged or Incorrect Items
If you receive a defective, damaged or incorrect product, we will provide a prepaid return label at no additional cost.
Change of Mind / Customer Remorse
For returns due to change of mind, customers are responsible for return shipping costs.
Restocking Fees
- No restocking fees
- No additional handling or restoration charges
Damaged, Faulty or Incorrect Orders
Please inspect your order upon delivery.
If you receive:
- A damaged item
- An incorrect product
- A faulty or defective item
Contact us immediately at:
We will work quickly to resolve the issue through a replacement, exchange or refund where applicable.
Exchanges
We offer exchanges for:
- Damaged products
- Faulty items
- Incorrect items received
Please contact our support team to arrange an exchange.
Refunds
Once your returned item is received and inspected:
- You will receive notification regarding approval status
- Approved refunds will be issued to your original payment method
Please note:
- Refund processing times may vary depending on your bank or payment provider
- Most refunds are processed within a few business days after approval
Non-Returnable Items
For hygiene and safety reasons, certain used pet products may not be eligible for return unless faulty or damaged upon arrival.
Contact Information
Store Name: Sheddings Pets
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Phone: +44 161 345 2761
Email: support@sheddingspets.co.uk
Customer Service Hours (GMT UTC +0)
Monday – Friday: 9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC +0)