Welcome to Sheddings Pets. We are committed to delivering your pet products quickly, safely and efficiently. Please review our shipping policy below for full details regarding order processing, delivery times and shipping information.
Order Processing Time
All orders are processed within 1 business day (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next available business day.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT UTC +0)
Orders placed after this time will be processed on the following business day.
Delivery Time
We offer Express Delivery across the United Kingdom.
Estimated Delivery Time:
- 2–4 business days
Please note:
- Delivery time begins once your order has been dispatched
- Delays may occur due to courier issues, incorrect address details or unforeseen circumstances
Shipping Costs
- Free Express Shipping on orders over £50
- £4.99 Express Shipping on orders under £50
Tax Information
- All prices listed on our website include VAT where applicable
- No additional taxes or hidden delivery charges are required for UK customers upon delivery
Shipping Carriers
We work with trusted shipping partners to ensure reliable delivery, including:
- Royal Mail
- DPD
- Hermes
- DHL
Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear within the courier system.
Non-Shipping Days
We do not process or dispatch orders on:
- Weekends
- UK public holidays
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe:
- Contact the courier directly using your tracking details
- If the issue continues, contact our support team at:
We will gladly assist you.
Incorrect Shipping Address
Please ensure your delivery address is correct before completing checkout.
If an order is returned due to an incorrect or incomplete address:
- The customer may be responsible for reshipping costs
Address Changes
If you need to update your delivery address, please contact us within 24 hours of placing your order.
Email: support@sheddingspets.co.uk
Phone: +44 161 345 2761
⚠️ Address changes cannot be made once the order has been dispatched.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
After this period, or once the order has shipped, please refer to our Return & Refund Policy.
Damaged Deliveries
If your order arrives damaged:
- Contact us immediately at support@sheddingspets.co.uk
- Include clear photos of the damaged product and packaging
We will arrange a replacement or refund where applicable at no additional cost.
Contact Information
Store Name: Sheddings Pets
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Phone: +44 161 345 2761
Email: support@sheddingspets.co.uk
Customer Service Hours (GMT UTC +0)
Monday – Friday: 9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC +0)