Effective Date: 06/01/2026
Welcome to Sheddings Pets. This Shipping Policy explains how we process, handle, and deliver orders placed through our website.
Our goal is to provide a reliable and transparent shipping experience for customers throughout the United Kingdom.
By placing an order through our website, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within:
- 1 business day (Monday – Friday)
Orders are not processed, dispatched, or delivered on weekends or public holidays.
Once your order has been processed, it will be prepared for shipment and handed over to our delivery partners.
2. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT UTC+0)
Orders placed:
- Before 5:00 PM (GMT UTC+0): Processed on the same business day
- After 5:00 PM (GMT UTC+0): Processed on the next business day
3. Shipping Cost
We offer:
- Free Standard Shipping on orders over £50
- £4.99 Standard Shipping on orders under £50
All shipping charges are clearly displayed during checkout.
4. Transit Time
Once an order has been dispatched, the estimated delivery time is:
- 2–4 business days
Delivery times may vary depending on location, courier operations, weather conditions, and other external factors.
5. Total Delivery Time
Estimated total delivery time includes both processing and shipping:
- Processing Time: 1 business day
- Transit Time: 2–4 business days
Estimated Total Delivery Time: 3–5 business days
6. Shipment Confirmation & Tracking
After your order has been dispatched:
- A shipping confirmation email will be sent
- Tracking information will be provided where available
Tracking updates may take up to 24 hours to appear within the courier’s system.
7. Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information.
Please note:
- Incorrect or incomplete addresses may result in delays or failed delivery
- Additional charges arising from incorrect address information may be the customer’s responsibility
- Address verification is the responsibility of the customer before placing an order
8. Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Courier service disruptions
- Severe weather conditions
- High shipping volumes
- Public holidays
- Circumstances beyond our reasonable control
Delivery estimates are not guaranteed.
9. Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe:
- Check the tracking information provided
- Contact the courier for additional information
- Contact our support team for assistance
We will work with the relevant shipping provider to investigate delivery issues where appropriate.
10. Failed Delivery Attempts
Delivery may fail if:
- An incorrect address is provided
- The recipient is unavailable
- The courier cannot safely complete delivery
If a shipment is returned to us:
- Additional shipping charges may apply for reshipment
- Refund eligibility will be assessed in accordance with our Return & Refund Policy
11. International Shipping
Currently, we only ship within the United Kingdom.
International shipping is not available at this time.
12. Order Changes & Cancellations
Orders may only be modified or cancelled before processing begins.
Once an order has been processed or dispatched, changes may no longer be possible.
If you require assistance, please contact us as soon as possible.
13. Contact Information
Business Name: Sheddings Pets
Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom
Business Phone: +44 161 345 2761
Business Email: support@sheddingspets.co.uk
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time:
5:00 PM (GMT UTC+0)
Important Notice
- Delivery times are estimates only and are not guaranteed.
- Customers are responsible for providing accurate delivery information.
- Tracking availability may vary depending on the shipping service used.
- Shipping delays caused by events outside our control may occur from time to time.