At Sheddings Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.
Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device (“Device Information”), including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
- Pages and products viewed
- Referral sources and website interactions
We collect this information using technologies such as:
- Cookies
- Log files
- Web beacons
- Tags and pixels
When you place or attempt to place an order, we collect certain “Order Information,” including:
- Full name
- Billing and shipping address
- Payment information
- Email address
- Phone number
Throughout this policy, “Personal Information” refers to both Device Information and Order Information.
Minors
Our website and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
How We Use Your Information
We use your Personal Information to:
- Process and fulfill orders
- Arrange shipping and order confirmations
- Communicate regarding purchases and support inquiries
- Detect and prevent fraud or suspicious activity
- Improve customer experience and website performance
- Provide product recommendations and marketing communications where applicable
Device Information may also be used to:
- Improve and optimize website functionality
- Analyze visitor behaviour and site performance
- Support advertising and marketing efforts
Sharing Your Information
We may share your Personal Information with trusted third-party service providers that help operate our business, including:
- Payment processors
- Shipping and delivery partners
- Analytics providers such as Google Analytics
These providers only use your information as necessary to perform their services.
We may also disclose information when necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our business, customers and rights
- Prevent fraud or misuse
Your Rights
You may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your information
- Object to certain processing activities where applicable
To exercise any of these rights, please contact us using the information provided below.
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) for customers located in the European Economic Area (EEA), ensuring lawful, fair and transparent handling of personal data.
CCPA Compliance
We also comply with the California Consumer Privacy Act (CCPA), which provides California residents with specific rights regarding their personal information.
Do Not Track
Please note that we do not alter our data collection practices when we receive a “Do Not Track” signal from your browser.
Data Retention
We retain order information for our records unless and until a deletion request is submitted, where legally permitted.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.
Any updates will be posted on this page.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Store Name: Sheddings Pets
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Phone: +44 161 345 2761
Email: support@sheddingspets.co.uk
Customer Service Hours (GMT UTC +0)
Monday – Friday: 9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC +0)