Frequently Asked Questions (FAQ)

Welcome to the Sheddings Pets FAQ page. Here you will find answers to common questions regarding our products, orders, shipping, payments, returns, and customer support.

If you require further assistance, please contact us at support@sheddingspets.co.uk.

General Questions

1. What is Sheddings Pets?

Sheddings Pets is an online retailer offering pet beds, pet toys, feeding essentials, pet travel products, pet clothing, and related pet accessories.

2. Where are you located?

Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom

3. How can I contact customer support?

You can contact us using the details below:

Email: support@sheddingspets.co.uk

Phone: +44 161 345 2761

Orders

4. How do I place an order?

Browse our website, add products to your cart, and proceed through the checkout process.

5. Will I receive an order confirmation?

Yes. An order confirmation email is typically sent after a successful purchase.

6. Can I modify or cancel my order?

Orders may only be modified or cancelled before processing begins. Please contact us as soon as possible if changes are required.

7. Can I order multiple products together?

Yes. Multiple products can be purchased within a single order, subject to availability.

Shipping & Delivery

8. Do you ship within the United Kingdom?

Yes. We currently ship to addresses within the United Kingdom.

9. How long does delivery take?

Estimated delivery time is:

Processing Time: 1 Business Day
Transit Time: 2–4 Business Days

10. What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM (GMT UTC+0)

11. How much does shipping cost?

Free Standard Shipping on orders over £50
£4.99 Standard Shipping on orders under £50

12. Will I receive tracking information?

Yes. Tracking information will be provided once your order has been dispatched.

13. What happens if I enter the wrong address?

Incorrect or incomplete address information may result in delivery delays, returned shipments, or additional delivery charges.

Products

14. What types of products do you sell?

Our product categories include:

Pet Beds
Pet Toys
Feeding Essentials
Pet Travel Products & Carriers
Pet Clothing
Pet Accessories

15. Are product dimensions listed?

Where applicable, dimensions, sizes, capacities, and other specifications are provided within product descriptions.

16. Do product colours always appear exactly as shown?

Actual colours may vary slightly depending on device settings, lighting conditions, and display configurations.

17. How do I choose the correct size?

Please review the size guide provided on the product page before purchasing.

Payments

18. What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
JCB
Diners Club
UnionPay

19. What currency do you use?

All prices are displayed in GBP (£).

20. Is my payment information secure?

Payments are processed through secure payment providers using industry-standard security technologies.

Returns & Refunds

21. What is your return period?

We offer a 30-day return window from the date of delivery.

22. Who pays for return shipping?

Approved damaged, defective, or incorrect items may qualify for a prepaid return label.
Customers are responsible for return shipping costs for change-of-mind returns.

23. Do you charge a restocking fee?

No. We do not charge restocking fees on approved returns.

24. Can I return a used product?

Generally, products must be unused and returned in original condition to be eligible for return.

25. How long do refunds take?

Approved refunds are typically processed within 10 business days after the returned item has been received and inspected.

26. Do you offer exchanges?

We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order separately.

Pet Beds & Pet Clothing

27. How should pet beds be cleaned?

Please follow the care instructions provided on the product page or product packaging.

28. How do I choose the correct clothing size for my pet?

Measure your pet and compare the measurements with the size chart provided on the product page.

Travel Products & Carriers

29. Are pet carriers suitable for everyday transport?

Yes. Our pet carriers are designed for everyday travel, vet visits, and general transportation. Please review product specifications before purchase.

30. Are travel bowls and feeding accessories reusable?

Yes. Most travel bowls and feeding accessories are designed for repeated use when properly cleaned and maintained.

Support

31. What should I include when contacting support?

Please include:

Order Number (if applicable)
Product Name
Description of the issue
Photographs where relevant

32. What are your customer service hours?

Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)

Contact Information

Business Name: Sheddings Pets

Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom

Business Phone: +44 161 345 2761

Business Email: support@sheddingspets.co.uk

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)

Order Cut-Off Time:
5:00 PM (GMT UTC+0)