At Sheddings Pets, we are committed to providing a secure, transparent and convenient payment experience for all our customers.

Secure Transactions

All payments made on our website are protected using industry-standard encryption technologies, including Secure Socket Layer (SSL) security. This helps ensure that your personal and financial information remains fully protected during transmission.

We do not store or have direct access to your full payment details. All sensitive payment information is securely processed by our trusted payment providers.

Payment Provider

We use WooPayments, a secure and reliable payment solution integrated directly with our website. WooPayments is powered by trusted global payment infrastructure to ensure safe, smooth and efficient transactions.

Accepted Payment Methods

We currently accept:

Visa
Mastercard
American Express
Discover
Debit Cards

All payments are processed securely in GBP (£).

Payment Authorization

When you place an order:

Your payment method is securely authorized at checkout
The full payment amount is charged once your order is confirmed

If your payment is declined:

Please verify your card information
Contact your bank or payment provider
Try an alternative payment method if necessary

Fraud Prevention & Security Checks

To help protect our customers and prevent fraudulent activity, all transactions are subject to security verification and review.

We reserve the right to:

Cancel or temporarily hold suspicious orders
Request additional verification if necessary

Billing Information

Customers are responsible for providing:

Accurate billing information
Valid payment details
Correct contact information

Incorrect or incomplete information may result in processing delays or order cancellation.

Currency & Taxes

All prices displayed on our website are listed in GBP (£)
VAT (Value Added Tax) is included where applicable
No additional hidden charges will be applied for UK customers at checkout

Refunds

Approved refunds are returned to the original payment method used during purchase.

Refunds are typically processed within a few business days
Banking and card processing times may vary depending on your provider

For more information, please refer to our Return & Refund Policy.

Chargebacks & Payment Disputes

If you experience an issue with your payment or order, please contact us first so we can help resolve the matter quickly.

Email: support@sheddingspets.co.uk

Please note that initiating a chargeback without first contacting us may delay the resolution process and could result in future order restrictions.

Payment Assistance

If you experience any issues during checkout or payment processing, our support team is available to assist you.

Contact Information

Store Name: Sheddings Pets
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Phone: +44 161 345 2761
Email: support@sheddingspets.co.uk

Customer Service Hours (GMT UTC +0)

Monday – Friday: 9:00 AM – 5:00 PM