At Sheddings Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device (“Device Information”), including:

Web browser type
IP address
Time zone
Cookies installed on your device
Pages and products viewed
Referral sources and website interactions

We collect this information using technologies such as:

Cookies
Log files
Web beacons
Tags and pixels

When you place or attempt to place an order, we collect certain “Order Information,” including:

Full name
Billing and shipping address
Payment information
Email address
Phone number

Throughout this policy, “Personal Information” refers to both Device Information and Order Information.

Minors

Our website and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

How We Use Your Information

We use your Personal Information to:

Process and fulfill orders
Arrange shipping and order confirmations
Communicate regarding purchases and support inquiries
Detect and prevent fraud or suspicious activity
Improve customer experience and website performance
Provide product recommendations and marketing communications where applicable

Device Information may also be used to:

Improve and optimize website functionality
Analyze visitor behaviour and site performance
Support advertising and marketing efforts

Sharing Your Information

We may share your Personal Information with trusted third-party service providers that help operate our business, including:

Payment processors
Shipping and delivery partners
Analytics providers such as Google Analytics

These providers only use your information as necessary to perform their services.

We may also disclose information when necessary to:

Comply with legal obligations
Respond to lawful requests
Protect our business, customers and rights
Prevent fraud or misuse

Your Rights

You may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your information
Object to certain processing activities where applicable

To exercise any of these rights, please contact us using the information provided below.

GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) for customers located in the European Economic Area (EEA), ensuring lawful, fair and transparent handling of personal data.

CCPA Compliance

We also comply with the California Consumer Privacy Act (CCPA), which provides California residents with specific rights regarding their personal information.

Do Not Track

Please note that we do not alter our data collection practices when we receive a “Do Not Track” signal from your browser.

Data Retention

We retain order information for our records unless and until a deletion request is submitted, where legally permitted.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.

Any updates will be posted on this page.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Store Name: Sheddings Pets
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Phone: +44 161 345 2761
Email: support@sheddingspets.co.uk

Customer Service Hours (GMT UTC +0)

Monday – Friday: 9:00 AM – 5:00 PM

Order Cut-Off Time

5:00 PM (GMT UTC +0)