HOW CAN I PLACE MY ORDER?
Simply choose your preferred product or style on the product page, click the “Add to Cart” button and follow the checkout steps to complete your purchase.
Once your order is confirmed, we’ll prepare it quickly and send you an order confirmation email with shipping updates.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders are usually processed and dispatched within 0–1 business day.
Estimated UK delivery time is typically:
- 2–4 business days
Please note that delivery times may vary during busy periods, holidays or due to courier delays.
MY TRACKING NUMBER ISN’T WORKING
Tracking information may take up to 24 hours to appear in the courier system after your order has been dispatched.
If your tracking number still does not update after a few days:
- Please contact the shipping carrier directly
- Or contact our support team for assistance
I NEED HELP WITH A LATE ORDER
If your order has not arrived within the estimated delivery timeframe, please contact us and we will gladly assist you.
Before contacting support, we recommend checking:
- Your shipping confirmation email
- Tracking information provided by the courier
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
All transactions are processed securely in GBP (£).
WHEN WILL MY CARD BE CHARGED?
Your payment method will be charged immediately after your order has been successfully placed and confirmed.
HOW SECURE IS MY PERSONAL INFORMATION?
We use industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal and payment information during checkout.
Your payment details are processed securely and are not stored on our servers.
CAN I CANCEL OR CHANGE MY ORDER?
Orders may be cancelled or modified within 24 hours of purchase.
After this period, changes may not be possible if the order has already been processed or dispatched.
Please contact our support team as soon as possible for assistance.
DO YOU OFFER FREE SHIPPING?
Yes.
We offer:
- Free Express Shipping on orders over £50
- £4.99 Express Shipping on orders under £50
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
If your order arrives damaged or incorrect:
- Contact us immediately
- Include clear photos of the product and packaging
We will arrange a replacement or refund where applicable.
Contact Information
Store Name: Sheddings Pets
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Phone: +44 161 345 2761
Email: support@sheddingspets.co.uk
Business Hours (GMT UTC +0)
Monday – Friday: 9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC +0)