Effective Date: 12 June 2026
This Payment Policy explains how payments are processed on the Sheddings Pets website.
By placing an order through our website, you agree to the terms outlined below.
1. Payment Security
Payments made through our website are processed using industry-standard security measures, including Secure Socket Layer (SSL) encryption technology.
Payment information is processed through third-party payment providers. Sheddings Pets does not store complete payment card information on its servers.
2. Payment Provider
We use WooPayments to process transactions made through our website.
Payment processing services are provided by third-party payment providers and are subject to their respective terms and policies.
3. Accepted Payment Methods
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diner CLub
- Unioun Pay
Accepted payment methods may change from time to time without prior notice.
4. Currency
All prices displayed on our website are shown in British Pounds Sterling (GBP £).
5. Payment Authorization
When an order is placed:
- Payment authorization may occur during checkout
- Payment may be collected at the time of purchase
- Orders may be subject to verification before processing
If a payment cannot be authorized or completed, the order may not be processed.
6. Fraud Prevention & Verification
To help protect customers and our business, orders may be reviewed for verification purposes.
We reserve the right to:
- Decline transactions where permitted by law
- Request additional verification information
- Delay processing while verification is completed
- Cancel orders where fraudulent activity is suspected
7. Billing Information
Customers are responsible for providing:
- Accurate billing information
- Valid payment details
- Accurate contact information
Incorrect or incomplete information may result in processing delays, payment issues, or order cancellation.
8. Taxes
VAT is included where applicable in accordance with UK regulations.
Any applicable charges are displayed during checkout before payment is completed.
9. Refunds
Approved refunds will be issued to the original payment method used during purchase.
Refund processing times may vary depending on:
- Banks
- Credit card providers
- Payment processors
For additional information, please refer to our Return & Refund Policy.
10. Chargebacks & Payment Disputes
If you believe there is an issue with a payment or order, please contact us before initiating a chargeback or payment dispute.
We will review the information provided and respond where appropriate.
11. Payment Assistance
If you experience difficulties during checkout or payment processing, please contact us using the information below.
12. Contact Information
Business Name: Sheddings Pets
Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom
Phone: +44 161 345 2761
Email: support@sheddingspets.co.uk
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time:
5:00 PM (GMT UTC+0)
Important Notice
- Payment availability may vary depending on the customer’s location and payment provider.
- Orders may require additional verification before processing.
- Refund processing times may vary depending on financial institutions and payment processors.
- Customers are responsible for ensuring that billing information is accurate and up to date.