Effective Date: 06/01/2026
Thank you for shopping with Sheddings Pets. We are committed to providing quality pet products and a fair, transparent return process for our customers.
Our product categories include Pet Beds, Pet Toys, Feeding Essentials, Pet Travel Products & Carriers, Pet Clothing, and Pet Accessories.
By placing an order through our website, you agree to the terms outlined below.
1. Return Eligibility
We offer a 30-day return window from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be free from pet hair, odors, stains, damage, or signs of use
- The item must be returned in its original packaging
- Proof of purchase (order confirmation) is required
Returns that do not meet these conditions may not be accepted.
2. Return Window
- Customers have 30 days from the delivery date to request a return
- Return requests submitted after this period may not be accepted
We recommend contacting us as soon as possible if you wish to return an item.
3. Return Shipping Responsibility
Change of Mind Returns
Customers are responsible for:
- Return shipping costs
- Arranging their own return shipping method
- Providing a valid tracking number where available
Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, Sheddings Pets will cover the return shipping cost where the claim is approved.
Original shipping charges are non-refundable unless otherwise required by applicable law.
4. Restocking Fee
- We do not charge any restocking fee (0%)
- No handling or administration fees apply to approved returns
5. How to Initiate a Return
To request a return:
- Contact us at support@sheddingspets.co.uk
- Provide your order number
- State the reason for the return
- Attach photographs if applicable
Our support team will review your request and provide further instructions.
Returns sent without prior authorization may not be accepted.
6. Refund Process
Once your returned item has been received and inspected:
- Your refund will be processed within 10 business days
- Refunds will be issued to the original payment method used for purchase
- You will receive notification once your refund has been approved and processed
7. Refund Conditions
Refunds are only issued if:
- The item meets return eligibility requirements
- The item is received in acceptable condition
- The return complies with this policy
Partial refunds or no refunds may apply for:
- Used products
- Damaged products
- Products missing original packaging
- Products returned in unsellable condition
- Returns that do not comply with this policy
8. Non-Refundable Items
For hygiene, safety, and product integrity reasons, certain products may not be eligible for a change-of-mind refund once they have been used, contaminated, damaged, or are no longer in a resaleable condition.
This may include:
- Used feeding and drinking products, including stainless steel pet bowls, anti-spill water bowls, cat feeding bowls, and travel bowls
- Used pet toys, including silicone chew toys, suction-cup toys, interactive toys, and treat-dispensing or puzzle toys
- Used grooming products and accessories, including pet brushes and shedding brushes
- Used travel accessories or pet travel products
- Used pet beds or comfort products
- Used pet clothing or wearable pet accessories
- Products showing pet hair, saliva, food residue, odours, stains, bite marks, scratches, or other signs of use
- Hygiene-sensitive products that were supplied sealed and have been opened where they are not suitable for return for health or hygiene reasons
- Customized or personalized products
- Clearance or final sale items where applicable and permitted by law
- Items returned outside the applicable return window
Important: This section does not affect your statutory rights. If an item is faulty, damaged, not as described, or otherwise does not meet your legal rights as a consumer, please contact us at support@sheddingspets.co.uk.
9. Damaged or Defective Items
If you receive a damaged, faulty, or incorrect item:
- Contact us within 3 days of delivery
- Provide clear photographs of the item and packaging
- Include your order number and description of the issue
We will review your request and provide an appropriate resolution.
10. Order Cancellations
- Orders may only be cancelled before they are processed
- Once an order has been shipped, cancellation is no longer possible
11. Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item:
- Return the original item in accordance with this policy
- Place a new order separately
12. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your card provider
- Contact your bank, as processing times may vary
If the issue persists, please contact us for assistance.
13. Contact Information
Business Name: Sheddings Pets
Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom
Business Phone: +44 161 345 2761
Business Email: support@sheddingspets.co.uk
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time:
5:00 PM (GMT UTC+0)
Important Notice
- Customers are responsible for applicable return-related costs where stated in this policy
- Ensure returned products are securely packaged
- Keep proof of shipment for your records
- Refund eligibility is subject to inspection of returned products